Contact center QA integrations for the tools you already run
Merivex imports conversations from Zendesk, Salesforce Service Cloud, HubSpot, Intercom, Genesys Cloud, Talkdesk, Five9, Aircall and Twilio, and evaluates them against your own QA scorecard. Every connector reads only and is included on every plan; only the Custom API connector needs Growth or Enterprise. Databases, file uploads, a signed webhook, n8n and call recordings cover everything else.
Connectors
Helpdesk & CRM
Zendesk
Tickets and their comment threads.
Salesforce Service Cloud
Cases, with their emails and public comments.
HubSpot Service Hub
Tickets, with their emails as the transcript.
Intercom
Conversations: customer and teammate replies. Internal notes are left out.
Connectors
Contact center & telephony
Genesys Cloud
Finished conversations from about the last 35 days onward. Call transcripts come from Genesys Speech & Text Analytics.
Talkdesk
Interactions, with Talkdesk's own speech-to-text or chat transcripts.
Five9
Call records only. Five9 reports carry no transcripts, so these calls arrive without one.
Aircall
Calls. Transcripts only when your Aircall account has Aircall AI.
Twilio
Calls and SMS. Call transcripts come from Twilio Voice Intelligence.
Connectors
Automation
n8n
Send conversations from an n8n workflow to a signed webhook.
Webhook
Push conversations as JSON; every request is HMAC-signed.
Custom API
Pull from your own HTTPS JSON endpoint. Growth and Enterprise plans.
Connectors
Databases, files & recordings
Databases
PostgreSQL, Supabase, MySQL / MariaDB, SQL Server and MongoDB, read-only, credentials encrypted.
Files
CSV, JSON, Excel and SQLite uploads.
Call recordings
MP3, WAV, M4A, OGG, FLAC or WebM, transcribed and evaluated automatically.
How a connector works
How does Merivex import from my helpdesk or contact center?
The same five steps for every pull connector.
01
Test the connection
Enter the credentials and Merivex checks that it can reach the vendor with them.
02
Preview
See a sample of the conversations that would be imported, before importing any.
03
Map the fields
Customer, agent, channel, time and transcript are detected automatically. Adjust anything that is wrong.
04
Import
The history the vendor exposes is imported, and each conversation is queued for evaluation.
05
Sync incrementally
Later runs fetch only what is new or changed since the last cursor, so nothing is imported twice.
Security
How are connector credentials protected?
Encrypted, never shown back
Credentials are encrypted with a dedicated key (AES-256-GCM) and never returned to the browser, not even to an administrator.
Fixed vendor hosts
Each connector talks only to its vendor's fixed API hosts. Addresses are re-checked at connect time, redirects are refused, and time and size are capped.
Read-only
Connectors read. No code path writes, updates or deletes anything in your helpdesk, CRM or telephony.
Questions
Integrations, answered
Does Merivex integrate with Genesys Cloud?
Yes. The Genesys Cloud connector imports finished conversations, from about the last 35 days onward, with call transcripts from Genesys Speech & Text Analytics when your organization has it. It is included on every plan.
Does Merivex integrate with Zendesk, Salesforce or HubSpot?
Yes. Zendesk tickets come with their comment thread, Salesforce Service Cloud cases with their emails and public comments, and HubSpot Service Hub tickets with their emails. Each is evaluated against your scorecard like any other conversation.
Can Merivex QA Five9 and Aircall calls?
Five9 calls import as call records without transcripts, because Five9 reports carry none; upload the recordings to have them transcribed. Aircall calls import with transcripts when your Aircall account has Aircall AI, and as call records otherwise.
Which plans include the connectors?
Every plan includes the Zendesk, Salesforce Service Cloud, HubSpot, Intercom, Genesys Cloud, Talkdesk, Five9, Aircall, Twilio and n8n connectors, the signed Webhook, databases, file uploads and call recordings. The Custom API connector, which pulls from your own HTTPS JSON endpoint, is on Growth and Enterprise.
Does Merivex write back to my helpdesk or CRM?
No. Every connector reads only. Merivex never creates, updates or deletes anything in a system you connect.
Are these certified partner integrations?
No. Each connector was built and tested against the vendor's documented API. Merivex holds no certification or partner status with these vendors and does not claim one.
Keep reading
Connect one source and see what comes back
Test the connection, preview a sample, import last month's conversations and read the first evaluations against your own reviewers.