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Terms of Use

The terms under which organizations may use Merivex, and the commitments made in both directions.

Effective date: 11 September 2026 Last updated: 11 September 2026

1. Agreement and acceptance

These Terms of Use (the "Terms") are a contract between Merivex ("Merivex", "we") and the entity you represent (the "Customer", "you").

Merivex is an independent software product operated by its founder. A company has not yet been incorporated for it. When one is formed, the registered entity name and address will be published here and the change notified as described in Section 14. We would rather leave this incomplete than name an entity or an address that does not exist. By creating an account, clicking to accept, or using the Merivex platform (the "Service"), you agree to these Terms and represent that you are authorised to bind the Customer. If you do not agree, do not use the Service.

Where the Customer and Merivex have signed a separate written agreement covering the Service, that agreement controls to the extent of any conflict.

2. The Service

Merivex provides a hosted AI quality-intelligence platform for customer operations: connecting interaction data sources, evaluating interactions, producing quality scores, coaching, and analytics, and running configurable AI agents within the Customer's workspace. We may update, improve, or change the features of the Service over time; we will not materially reduce the core functionality of a paid plan during a paid term without notice.

The Service does not include: professional services, custom development, on-premises deployment, or any regulated advice. The Service analyses conversations and produces recommendations; decisions about employees, customers, and compliance remain the Customer's.

3. Accounts and organizations

  • The Customer's workspace ("organization") is administered by one or more

users with owner or admin roles. The Customer is responsible for its users, for the accuracy of account information, for maintaining the confidentiality of credentials, and for all activity under its organization.

  • The owner controls membership, roles, and invitations. Removing a user or an

organization is the Customer's responsibility.

  • Merivex accounts identify individual people; the Customer's workforce records

inside the Service are a separate concept and are Customer Data.

4. Customer Data

  • "Customer Data" means all data the Customer or its users submit to or

connect with the Service, including interaction content, workforce records, and configuration, together with data the Service derives from it.

  • As between the parties, the Customer owns all right, title and interest in

Customer Data. The Customer grants Merivex a worldwide, non-exclusive licence to host, process, transmit, display and otherwise use Customer Data solely to provide and support the Service, to keep it secure, and as instructed by the Customer.

  • Merivex will not itself use Customer Data to train, fine-tune or adapt

machine-learning models. Interaction content is sent to a third-party inference provider for analysis only; that provider's own use of submitted content is governed by the provider's terms, as described in the Privacy Policy and the Data Processing Agreement.

  • The Customer is responsible for having the necessary rights and lawful bases to

submit Customer Data to the Service and for providing any notices and obtaining any consents required from individuals.

  • Processing of personal data within Customer Data is governed by the Data

Processing Agreement, which is incorporated into these Terms by reference.

5. Acceptable use

The Customer will not, and will not permit any user or third party to:

  1. use the Service in violation of applicable law or third-party rights;
  2. submit data it is not authorised to submit, or use the Service to build a

profile of an individual for a purpose incompatible with the purpose for which the data was collected;

  1. probe, scan, or test the vulnerability of the Service except under our

published disclosure policy, or breach or circumvent authentication or tenant isolation;

  1. interfere with or disrupt the integrity or performance of the Service,

including denial-of-service activity or load testing without written consent;

  1. resell, sublicense, or provide the Service to a third party as a service

bureau, or use it to build a competing product;

  1. remove proprietary notices, or use Merivex branding without permission.

We may suspend access to the extent reasonably necessary to stop an active violation, security threat, or legal risk, with notice as soon as practicable.

6. Fees and billing

  • Paid plans are billed in advance on the interval selected (monthly or annual)

through our payment processor. Fees, currency, and plan entitlements are those presented at purchase.

  • Plans include usage allowances (for example, monthly interactions and AI

operations). The Service warns as an allowance is approached and provides a grace band above it so processing does not stop mid-period; sustained use above an allowance may require added capacity or a plan change, and metered overage may be billed where offered.

  • Subscriptions renew automatically for successive terms unless cancelled before

the renewal date. Fees are non-refundable except where required by law or expressly stated.

  • Taxes are the Customer's responsibility except for taxes on Merivex's income.
  • We may change fees for a renewal term. We will give notice before a change

takes effect, and you may cancel before the renewal date if you do not accept it. A changed fee never applies to a term you have already paid for.

  • Non-payment: we may suspend the Service after giving notice and a reasonable

opportunity to correct the payment.

  • An organization without an active paid or trialing subscription keeps access to

its account and to data already in the Service, but the Service restricts chargeable operations (for example importing interactions, running AI evaluations and agents, and exports). Restriction never deletes Customer Data; deletion happens only as described in Section 13 (Term and termination).

7. Free trial and beta features

Free trial. A new organization may start one free trial of Starter or Growth, the two self-service plans, lasting 14 days. Enterprise arrangements are agreed separately and are not covered by this trial.

  • A valid payment method must be accepted by our payment processor before the

trial begins. We do not collect, store, or process card details ourselves.

  • No subscription fee is charged during the trial.
  • Unless the subscription is cancelled before the trial ends, it converts

automatically to the paid plan selected at sign-up and the first charge is taken at that point, at the price presented at purchase.

  • Cancelling before the trial ends prevents that charge.
  • If the first charge fails, the subscription follows the non-payment terms in

Section 6 rather than continuing free of charge.

  • One free trial per organization and per account holder. We may decline a trial

to an organization or account that has already had one.

Beta features. Trial and beta features are provided "as is", may be changed or withdrawn at any time, and are excluded from any service commitment and from the warranties in Section 9.

8. Availability and support

We aim to keep the Service available and provide support by email at contact@merivex.ai during business hours. Any specific availability commitment is only that stated in a written service-level agreement signed by both parties. Planned maintenance will be notified where practicable.

9. Warranties and disclaimers

Each party warrants that it has authority to enter into these Terms. Merivex warrants that the Service will perform materially as described in its then-current documentation.

Except as expressly stated, the Service is provided "as is" and "as available". Merivex disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Merivex does not warrant that AI-generated output is accurate, complete, or fit for any particular decision; the Customer is responsible for human review of output before relying on it.

10. Indemnification

The Customer will defend and indemnify Merivex against third-party claims arising from Customer Data or the Customer's use of the Service in breach of these Terms. Merivex will defend and indemnify the Customer against third-party claims that the Service, used as permitted, infringes that third party's intellectual-property rights. The indemnifying party's obligations are conditioned on prompt notice, sole control of the defence, and reasonable cooperation.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, goodwill, or data, arising out of these Terms, even if advised of the possibility. Each party's total aggregate liability arising out of or related to these Terms is limited to the maximum extent permitted by applicable law.

This version does not state a specific monetary cap on aggregate liability. One will be added together with the legal entity details rather than asserted before that entity exists. Nothing in this section limits any right you have under mandatory law that cannot be limited by agreement.

These limitations do not apply to: a party's indemnification obligations; the Customer's payment obligations; a party's breach of its confidentiality obligations; or liability that cannot be limited by law (including, where applicable, death or personal injury caused by negligence, fraud, or wilful misconduct).

12. Confidentiality

Each party will protect the other's Confidential Information with the same care it uses for its own (and no less than reasonable care), use it only to perform under these Terms, and disclose it only to representatives with a need to know who are bound by confidentiality. This does not apply to information that is public through no fault of the recipient, independently developed, or rightfully received from a third party. A party may disclose Confidential Information if required by law, giving prompt notice where lawful.

13. Term and termination

  • These Terms start when you first accept them and continue while you have an

account or an active subscription.

  • Either party may terminate for the other's material breach that is not cured

within a reasonable period after notice describing the breach.

  • On termination, access to the Service ends. The Service provides export tools

that produce a structured archive of Customer Data, and those are available for as long as the account is active. We will not delete Customer Data on termination without first giving you notice and an opportunity to export it. After that, Merivex deletes or anonymises Customer Data in the ordinary course, subject to backup cycles and legal retention described in the Privacy Policy.

  • Sections that by their nature should survive (including 4, 9–12, 14) survive

termination.

14. General

  • Governing law and forum: not yet specified. Choosing them depends on

where the company is incorporated, which has not happened yet, so this version names neither rather than asserting one that may prove wrong. Both will be added when the entity is formed, with notice as described below. Nothing here removes any mandatory right or protection available to you under the law of your own country.

  • Assignment: neither party may assign these Terms without the other's

consent, except to a successor in a merger or sale of substantially all assets.

  • Entire agreement: these Terms, the Privacy Policy, the Data Processing

Agreement (once published), and any order form are the entire agreement and supersede prior discussions.

  • Changes to these Terms: we may update these Terms; for material changes we

will give reasonable notice, and continued use after the effective date is acceptance. If you do not agree, stop using the Service before the change takes effect.

  • Notices: to Merivex at contact@merivex.ai; to the Customer at the

administrator email on the account.

  • Force majeure: neither party is liable for delay or failure due to events

beyond its reasonable control.

  • No waiver; severability: a failure to enforce is not a waiver; if a

provision is unenforceable, the rest remains in effect.

15. Contact

Questions about these Terms: contact@merivex.ai.

A postal address will be published here once a company is incorporated for Merivex. Until then, the mailbox above is the contact route of record.